Leadmeadow is run by a small team. You will not be routed through a phone tree or an offshore ticket system. Email us and a real person will write back — usually within one business day, almost always within two.
What to write
To help us help you faster, include the following in your email:
- The email address on your Leadmeadow account, so we can find you.
- Your business name, if you remember which one you signed up with.
- What you were trying to do when the issue happened.
- What you expected vs. what actually happened.
- Screenshots if there is anything visual to show.
You do not need to write a perfect bug report. A one-line message like “the AI replied in the wrong language to lead +44...” is enough for us to start digging.
Common things people write to us about
- WhatsApp connection problems — usually a wrong phone number ID or an expired access token. Mention which one and we will walk you through fixing it.
- The AI is saying something wrong about my business — check your business info and uploaded PDF first; if it still happens, send us the conversation transcript and we will tune it.
- Billing and plan changes — including upgrading from Pro to Max, downgrading, cancelling, or refund questions.
- Account recovery — lost access, password reset, “log out everywhere”.
- Privacy and data requests — access, export, or deletion requests under GDPR/CCPA. See the Privacy Policy for what we can do.
- Security reports — if you believe you have found a vulnerability, write to us first before disclosing publicly. We treat security reports as a top priority.
Not Leadmeadow support?
If you received a WhatsApp message from a business that uses Leadmeadow and you would like that business to stop contacting you, the fastest path is to reply STOP in the conversation, or to contact the business directly. If they cannot help, you can also write to us at leadmeadow.help@gmail.com and we will pass your request along.