We want Leadmeadow to be worth paying for. If it is not working for you, we would rather talk to you and either fix it or refund you than leave you unhappy. This page explains how refunds work, what we can and cannot cover, and exactly how to ask for one.
1. How to request a refund
Every refund starts with a short email. There is no form, no portal, no waiting queue:
- Write to leadmeadow.help@gmail.com from the email address on your Leadmeadow account.
- Include the date of the charge you are asking about and a one-line reason (“didn’t work for my business”, “charged twice”, “wrong plan”, “changed my mind” — whatever it actually is).
- We will reply within two business days. If the request qualifies under the rules below, we will issue the refund through the same payment method you used at checkout.
Please write to us before disputing the charge with your bank or card issuer. Chargebacks are slow, expensive, and usually end up with the same outcome we could have given you directly in an afternoon.
2. When we will refund you
- Duplicate or accidental charges. If you were billed twice for the same period, or charged after cancelling, we will refund the extra charge.
- Wrong plan selected at checkout. If you paid for the wrong plan and realise within 48 hours, write to us and we will either swap the plan or refund the difference.
- Extended service failure. If Leadmeadow is materially broken for more than 48 continuous hours inside a billing period through a fault on our side, we will credit or refund the affected period on request.
- Outside of the above, we may still refund a first charge on a case-by-case basis if you write to us within a week of paying and Leadmeadow is not a fit. We handle these quietly, one message at a time.
3. When we will not refund you
To keep the service sustainable for everyone, we do not refund:
- Partial months, unused message quota, or unused days after a cancellation. Cancellation stops the next renewal — your current period continues until its end date.
- Charges where the account has been suspended or terminated for a material breach of the Terms of Service (spam, unauthorised resale, circumventing quotas, etc.).
- Losses caused by Meta’s actions against your WhatsApp Business Account — quality-rating downgrades, tier changes, phone-number suspensions, or bans. As set out in §9 of the Terms, your WhatsApp account status is between you and Meta, and we have no ability to reverse or compensate for Meta’s decisions.
- Losses caused by third-party outages (Meta’s WhatsApp Cloud API, our AI provider’s API, payment-processor downtime) that are outside our control.
4. How the refund reaches you
Refunds are issued back to the original payment method through our payment processor. Card refunds typically settle within 5–10 business days, depending on your bank. If the original method is no longer available (expired card, closed account), write to us and we will work out an alternative.
Once a refund is issued we also cancel the subscription so you are not billed again. If you would like to keep using Leadmeadow on a different plan instead, just say so in your email and we will switch it over.
5. Redeem codes and free credits
Redeem codes issued as promotions or goodwill are not exchangeable for cash.
6. Statutory rights
Nothing in this policy limits any mandatory consumer right you have under the law of your country of residence. Where local law gives you a stronger right than this policy (for example, a longer cooling-off period for digital services), that stronger right applies.
7. Contact
Every refund request goes to the same place:
leadmeadow.help@gmail.com
We read every message. If something feels off about a charge, write to us — we would rather hear about it than have you carry a complaint quietly.